Chili's Grill & Bar

Reviews about Chili's Grill & Bar

• 3 / 5

  By Chris C
  Went for lunch. Good food. Some nice changes to the menu. The staff was nice, but service was slow, despite being a light lunch time crowd.
  November 01, 2016
• 5 / 5

  By Nessa Fresa
  Good service better than the one at eastridge
  September 18, 2016
• 2 / 5

  By Benji Tittle
  After years as the top pick for our family of 4 (2 grade school kids), our most recent trip to Chili's will probably be our last... we're sick of them squeezing customers and hoping we won't notice.
  
  The first issues came when coupons were eliminated in favor of a points/rewards system. Within 6 months they dramatically reduced the value of existing points twice (by increasing the point cost of every reward). Then recently, they switched to a different rewards system, and simply cancelled any rewards we had saved up on the old system!
  
  On our recent visit, we noticed the margaritas had a LOT more ice in them than usual, yet the glasses were filled to the same level... when we pointed this out to the waitress (and later a manager who dropped by the table), we were met with arguments instead of apologies: "everything is pre-measured." That may well be, but either the measurements were botched or Chili Corporate has adjusted their measurements to be smaller.
  
  Then the kid's pizzas were brought out... we've been to Chili's dozens of times, and the pizzas are the only thing our kids order, so we were surprised to see that they've significantly reduced the size of the pizzas without changing the price... the difference was absolutely and immediately obvious. Again, complaints to the waitress and manager were met with an argument: "they seem fine to me!"
  
  The guacamole, usually good, was flavorless until we added a ton of salt and lime. The chips, usually wonderful, were mostly small bits & crumbs (the replacement basket we requested good, thankfully). Our burger was cold, and the melted blue cheese crumbles we'd requested were not melted in the slightest... didn't mention either of these two things when the waitress came by to ask whether "everything was ok" -- given the fact she'd argued with us over the two things we'd complained about, it was clear that if it *wasn't* ok, she didn't want to hear about it.
  
  Our waitress disappeared for long periods of time throughout the meal, and didn't make eye contact with her tables when she did appear... in fact, she walked right by us twice as we repeated "excuse me" in increasing volume -- the next table even tried to get her attention for us, and she still didn't stop. We tipped her on the low end of fair, but we weren't very motivated to give her the 5 star reviews she asked us to give on the table app.
  
  We've been on the fence for a while with Chili's corporate-level moves to squeeze more profits out of customers by stiffing us on discounts, rewards and portion sizes... this last visit pushed us over the edge, and we will not be back.
  June 25, 2016